Queen's Hospital

Queen's Hospital 2023-10-13 Person 5 5 0

Everyone was friendly and courteous

N/A

Queen's Hospital 2023-10-13 Person 3 5 0

You could see that majors B & the whole department was very busy but it’s a shame that staff are unable to informed waiting patients as to how long they might have to wait or even check if anyone is needed pain relief. As a diabetic patient, sent to the department by GP and not expecting to go A&E had been in the majors B for nearly 6 hrs, I was not asked if I had eaten.

Verbally or even display approx waiting times to see dr or nurse in majors B would be so helpful especially if staff are under pressure to spare time to verbally communicate. I know that there is drinks & snack vending machines in majors B waiting area but when you are unable move and are sitting in a wheelchair - it is impossible to help yourself. The frequency of the “refreshments” trolley would be really helpful for those waiting especially if they are diabetic.

Queen's Hospital 2023-10-12 Person 5 5 0

They were polite, friendly and efficient. I was also seen at the time of my appointment, there were no delays

N/a

Queen's Hospital 2023-10-12 Person 5 5 0

After an initial delay of 1 hour from my appointment time, there were no other delays Miss Mishra Shachi (doctor/consultant), Hannah(SRN) and Lauren (NA) were wonderful and kept me informed about what was happening all the way.

Try to reduce delays

Queen's Hospital 2023-10-12 Person 5 5 0

I would like to express my appreciation and highlight how midwife Iman Ahmed is nothing but a credit to the hospital. I had my second baby on Sunday 8th October and I can not be more overwhelmed by the amazing treatment I received by her. Iman allowed me to take the lead while giving birth to my daughter but also making me feel completely and 100% supported at the same time. I experienced some bleeding once I had given birth to my baby which Iman dealt with in a fast and professional manner while keeping me out of panic and reassuring me that everything would be just fine. I wish the care I received with my first baby was as pleasant as this experience and hope Iman gets the recognition that she deserves as she is truly amazing.

Nothing, the care I received was outstanding.

Queen's Hospital 2023-10-12 Person 1 5 0

Waited over 7 hours in the hall. Doctor was very rude.inconsiderate and said I should not have come to A and E

Less waiting time Helpful doctor would have been nice who is willing to treat a patient

Queen's Hospital 2023-10-12 Person 3 5 0

My partner spent 25 hours in queens a&e most staff where ok & helpful but was asked the same stuff a hundred times got iv antibiotics late as was told it had been forgotten then got told to remind them for the next lot. After umpteen people checking what meds he took (I'd taken them with me in the chemist dosset box) he takes a parkinsons med twice a day but this particular nurse said doc had only written once so that's all he'd be getting whilst there so I said so just because its been written down wrongly he will suffer its imperative he has it it must not me missed. I did tell her if you dont give it him I will. She said even if she beeps the doctor he won't come back. It got changed or she was telling me the wrong thing who knows. Kept telling me go home get some rest there was no chance I was leaving my partner as he was unable communicate with them. After 25 hours they said there was a bed in King georges so off we went there for 2 days. If I hadent been there with him he would have just been left with no food and drink. He had a sarnie that was nice the coffee was vile like warm the juice had a faint taste the hot food they gave him was inedible baring in mind he has swallowing difficulties a piece of stringy rubbery chicken in a tom & herb sauce. Sauce was nice. Wedges some where rock hard you could actually hear the snap as you broke it in half the the rest was like rubber. Was totally inedible all obviously cooked for too long. The porridge was a big lukewarm dollop in a bowl with cold milk tipped on it was vile as was the coffee I actually had a black coffee it was warm and tasted horrid.

Document properly whats asked instead of the same people repeatedly asking the same things. Keep patients more informed of what's actually going on. I know it's a really busy department Do something about the drinks on that tea trolley. The breakfast trolly on Sunday I'm sure it was 10am gone it turned up thats very late. Before food is given out to make sure its actually edible. When we got trf to King georges on Sunday night the food there is so different it's appetising looking its edible and tastes really nice.

Queen's Hospital 2023-10-12 Person 1 5 0

I had an horrible experience going to queens hospital, no bed for 19 hours of waiting after going theatre I was still left hours in the recovery room with any ward, need to get this hospital to be more organised. The communication between staff is horrible. They tried to but antibiotic and paractomol twice as the handover was not written down.

Everything

Queen's Hospital 2023-10-12 Person 5 5 0

Everyone I interacted with was kind and communicative. I felt safe and cared for and couldn't have hoped for better treatment.

Everything was perfectly done.

Queen's Hospital 2023-10-11 Person 1 5 0

The queens a&e department is absolutely disgusting disgraceful and should be totally ashamed this a&e department should not be running it should be shut down never have I been treated so badly from the queen a&e

By treating people with respect or even just getting to see a doctor would be good